"I am a strong advocate for the idea that everyone must understand the bigger picture in order to do a good job, whether it's about identifying and prioritizing changes or carrying out their daily work. That's why I work with visual models that make it easier to see the whole picture and understand the connections. I have helped companies identify, plan, and implement changes at the intersection of business and IT for over 25 years. I'm starting to see patterns in what makes changes successful. Would you like some good advice?"